Job | Service Desk Analyst | Badenoch + Clark
28 September 2021

ICT Service Desk Analyst

Locations across Scotland with agile working

£24,172 - £26,355

4 year FTC

Be part of the team that keeps Scotland safe!

Everyone at Scottish Fire & Rescue Service plays a key role in protecting Scottish communities and saving lives - and you could contribute to our vital work.

As the fourth largest fire and rescue service in the world, our remit is wide-reaching and extends far beyond preventing and controlling fires. Our day-to-day duties often include responding to road traffic collisions, dealing with hazardous materials, providing rope and water rescue services and attending to floods. Working alongside our partner agencies, we are committed to ensuring the safety and wellbeing of the people of Scotland.

But you don't have to be out on the streets in a uniform to make a difference. As well as front-line Service Delivery roles, our opportunities span into functions such as People and Organisational Development; Training, Safety and Assurance; Finance and Procurement; and, of course, Information and Communications Technology. Every single person at SFRS is important, and together we are making Scotland a safer country.

As a Service Desk Analyst, you will provide a high quality and customer-focussed first line support service to colleagues. Your customer service skills and knowledge of a range of operating systems including Office 365 and technology hardware means that you can support colleagues either through actively resolving issues, managing equipment requests or escalating incidents when required.

Working with defined Service Level Agreements and adopting ITIL standards as best practice, you will be responsible for the full range of Service Desk activity, including receiving, analysing, prioritising, recording, documenting, and monitoring service requests and faults.

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourages applications from all sectors of the community. In addition, we are committed to being a "Disability Confident Employer" and will ensure that all applicants who meet the essential criteria for the role are invited for interview.

If you're excited to learn more about this role, please copy and paste the URL https://www.sfrsrecruitment.co.uk/ into your browser to be directed to our dedicated recruitment site.

If you require further information, please contact our recruitment partner Badenoch + Clark via email SFRS@badenochandclark.com Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/en-gb/candidate-privacy

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