Job | Support Analyst | Badenoch + Clark
28 September 2021

ICT Support Analyst

Locations across Scotland with agile working

£27,670 - £30,503


Be part of the team that keeps Scotland safe!

Everyone at Scottish Fire & Rescue Service plays a key role in protecting Scottish communities and saving lives - and you could contribute to our vital work.

As the fourth largest fire and rescue service in the world, our remit is wide-reaching and extends far beyond preventing and controlling fires. Our day-to-day duties often include responding to road traffic collisions, dealing with hazardous materials, providing rope and water rescue services and attending to floods. Working alongside our partner agencies, we are committed to ensuring the safety and wellbeing of the people of Scotland.

But you don't have to be out on the streets in a uniform to make a difference. As well as front-line Service Delivery roles, our opportunities span into functions such as People and Organisational Development; Training, Safety and Assurance; Finance and Procurement; and, of course, Information and Communications Technology. Every single person at SFRS is important, and together we are making Scotland a safer country.

As a Support Analyst, your role is to provide a high quality and customer-focussed second line support service to colleagues across the organisation. Working in line with defined Service Level Agreements and the industry standard ITIL framework, you will ensure a customer-focussed service is delivered, allowing colleagues to accomplish their relevant outcomes. Working with the extensive desktop estate, business applications and associated peripherals you will use your wide knowledge of operating systems and infrastructure to support the organisation's day-to-day delivery.

It is important that you will have an HNC in an ICT-related discipline or can bring relevant experience as you will also contribute to the development and implementation of ICT policies and procedures associated to the ICT Operations Team.

Due to the nature of this role, there is a requirement to participate in an agreed 24/7 on-call rota to provide engineering cover and advice for mobilising and essential infrastructure systems, therefore a full and valid UK driving license is essential.

The Scottish Fire and Rescue Service is an Equal Opportunities employer and encourages applications from all sectors of the community. In addition, we are committed to being a "Disability Confident Employer" and will ensure that all applicants who meet the essential criteria for the role are invited for interview.

If you're excited to learn more about this role, please copy and paste the URL into your browser to be directed to our dedicated recruitment site.

If you require further information, please contact our recruitment partner Badenoch + Clark via email

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

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